Returns and Refund Policy
At Shora-Online , your happiness is our priority! We want you to absolutely love your purchase, but if something isn’t quite right, we’re here to help with a simple, hassle-free return and refund process. Changed your mind? No problem! You have 30 days from the day you receive your order to decide if it’s right for you. If you’d like to return it, just make sure the item is unused, in its original packaging, and with all labels attached — just like you received it. Need to cancel an order? If your order hasn’t shipped yet, simply reach out to us. We’ll cancel it and issue a full refund—no fees, no fuss!
Smooth Shopping, No Surprises, keep things simple:
- No customs fees
- No hidden charges
- Just easy, worry-free shopping!
How to Return Your Item. Let us know: Email us at contact@fleurstudio.com to register your return. Complete the return form: Download and fill out our simple return form. Ship your return: Send your package along with the return form to one of the addresses below:
Main Return Address:Shora Returns
Sonnenweg 12, 10115 Berlin, Germany
Phone: +490351576015
info@shora-returns.com
Alternative Return Address (for your convenience):
Shora Returns Netherlands
Otto Hahnweg 6, 3542 AX Utrecht
Netherlands
Phone: +31 23840077
We recommend using a trackable shipping service, as we can’t be responsible for items lost in transit.
Sonnenweg 12, 10115 Berlin, Germany
Phone: +490351576015
info@shora-returns.com
Alternative Return Address (for your convenience):
Shora Returns Netherlands
Otto Hahnweg 6, 3542 AX Utrecht
Netherlands
Phone: +31 23840077
We recommend using a trackable shipping service, as we can’t be responsible for items lost in transit.
We recommend that you use a traceable freight option, as we are not responsible for returns that do not reach us.
REFUND
Once we have received and inspected the returned item, we will notify you by email. Approved returns are refunded within 14 working days using the same payment method used in the purchase.
Damaged or incorrect goods
Once we have received and inspected the returned item, we will notify you by email. Approved returns are refunded within 14 working days using the same payment method used in the purchase.
Damaged or incorrect goods
Company Name: STITCHING STREAMS
RSIN: 855712922
VAT #: NL855712922B01
Address: CATHARINASTRAAT 00003
3861BP NIJKERK
Email: support@shora-online.com